Refund Policy

Refund & Cancellation Policy
Last Updated: August 11, 2026
At Just Golf, we understand that plans can change. Our Refund & Cancellation Policy outlines the terms that apply when an event is canceled, rescheduled, or modified after booking.
1. Booking Deposits
A deposit may be required to secure your event date and reserve Just Golf equipment and staff.
Unless otherwise stated in writing, deposits are non-refundable once a booking has been confirmed.
Your event date is not considered fully reserved until the required deposit has been received and the booking has been confirmed by Just Golf.
2. Cancellations
If you need to cancel your event, please notify Just Golf as soon as possible.
Cancellation fees and refund eligibility may depend on how far in advance the cancellation is made:

30+ days before the event: Any refundable balance may be returned, less the non-refundable deposit and any costs already incurred by Just Golf.
14–29 days before the event: Up to 50% of the remaining balance may be refundable, at Just Golf's discretion, less the non-refundable deposit and any costs already incurred.
Less than 14 days before the event: Payments may be non-refundable due to staffing, equipment, transportation, and other costs committed to the event.

Any refund eligibility will be determined based on the specific circumstances of the cancellation and the terms agreed upon at the time of booking.
3. Rescheduling
We understand that circumstances can change, and we will make reasonable efforts to accommodate requests to reschedule.
Requests to reschedule should be made as early as possible. Rescheduling is subject to availability and may be subject to additional fees depending on the timing of the request and costs already incurred.
If a new date cannot be accommodated, the cancellation terms above may apply.
4. Weather & Outdoor Events
For outdoor events, weather conditions may affect the ability to safely operate the Just Golf experience.
If severe weather makes the event unsafe or prevents Just Golf from reasonably providing the services, we will work with the customer to reschedule the event when possible.
Weather-related cancellations or rescheduling will be handled on a case-by-case basis. Refunds are not guaranteed solely due to weather unless otherwise agreed in writing.
Customers are encouraged to have an appropriate covered or indoor area available when possible for outdoor events.
5. Venue-Related Cancellations
The customer is responsible for confirming that the event venue is suitable for the Just Golf setup and that the venue permits the services being provided.
If an event cannot proceed because of venue restrictions, lack of access, insufficient space, power limitations, or other venue-related issues that were not disclosed prior to booking, the applicable cancellation terms may still apply.
6. Just Golf Cancellations
In the unlikely event that Just Golf must cancel an event due to circumstances within our control, we will make reasonable efforts to provide an alternative date or comparable solution.
If Just Golf is unable to provide the agreed services and an alternative arrangement cannot be reached, the customer may be eligible for a refund of payments made for the services that were not provided.
7. Force Majeure
Just Golf will not be responsible for failure or delay in providing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, government actions, venue closures, transportation disruptions, power outages, emergencies, or other unforeseen events.
In such circumstances, Just Golf will make reasonable efforts to reschedule the event or find an appropriate alternative.
8. Refund Processing
Approved refunds will be issued to the original payment method whenever reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
Any applicable processing fees, third-party fees, or non-refundable costs may be deducted from the refund where permitted by law and agreed upon in the booking terms.
9. Additional Services & Expenses
Payments for additional services, upgrades, custom requests, travel, staffing, equipment, or other event-related expenses may be non-refundable once those services or expenses have been committed or incurred.
10. Contact Us
To request a cancellation, rescheduling, or refund, please contact us as soon as possible:
Just Golf
Los Angeles, California
Email: justgolfmobilesimulator@gmail.com
Please include your name, event date, and booking information when contacting us.
By booking services with Just Golf, you acknowledge that you have read and agree to this Refund & Cancellation Policy.